Right of Withdrawal

Consumers have a fourteen-day right of withdrawal.

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of cancellation, you must inform us (Trier Tourismus und Marketing GmbH, Sichelstraße 34-36, 54290 Trier, info@triershop.de, telephone +49 (0)651 97808-0) by means of a clear declaration (e.g. posted letter or e-mail) of your decision to cancel this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of the withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. We will bear the cost of returning the goods if you use the DHL parcel label. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to Trier Tourismus und Marketing GmbH, Sichelstraße 34-36, 54290 Trier, info@triershop.de, telephone +49 (0)651 97808-0, without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
• Contracts for the delivery of perishable goods or whose expiry date would be quickly exceeded.
• Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
• Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Download sample withdrawal form »